Frequently Asked Questions
You have questions.
We have answers!
What is a concierge?
A Concierge, simply put, is a hotelier. However, the concept has evolved and enhanced over the years. In Las Vegas, a concierge is someone who assists guests by arranging tours, shows, restaurant reservations and more. Think of us as your type A travel bestie.
What if I do not like my original itinerary?
Different strokes, different folks. We are flexible and your satisfactory is very important to us. The itinerary process is a conversation; give and take. We will keep going until you are satisfied with your plans.
Can you get me free stuff?
We may not be able to always get you free stuff. However, we will use our connections to get you the best deals and value for your money.
Can I be in the room while you complete the setup? You won't even know I am there.
We appreciate your anticipation or offer to help. However, for the safety of all parties involved, we ask for all persons to leave the room for a minimum of 1 hr (depending on the setup complexity). For your peace of mind, we are in commuication with you each step of the way. Pictures are taken before and after each setup for integrity purposes.
Do I have to be staying at a hotel to use your services?
Not at all! We welcome hotel toursist, Airbnb/Vrbo visitors, and locals alike.
Our trip was cancelled. How do we request a refund?
Emergencies happen; and we empathize. Due to the nature of the services provided by Key2LV, refunds are assessed on a case by case basis. Bookings through a third party vendor will be processed according to the vendor's cancellation policy. However, we are more than happy to assist with speaking on your behalf when requesting a refund.